Services

Repair Services
If your company is within our service area, Delta Scientific Online
(DSO) may be able to repair your equipment on-site. Service can be
established through a maintenance contract (covering the repair of
your equipment by charging a monthly flat rate) or on a Time &
Materials (T&M) basis. Our T&M service rates are based upon your
location for on-site repairs.

Maintenance Contracts
This service provides the customer with full on-site repair coverage of
your computer equipment. The maintenance contract can be set up
with a 4-hour, 8-hour, or 24-hour response time. All parts, labor, and
travel will be included. This program also allows remedial and
preventive maintenance, as per the manufacturer's specifications.

Time & Material Service
This service provides "on demand" response to problems on-site,
with a set hourly rate plus the cost of parts. Rates are dependent
upon the location of the customer and the time of service.
Technicians are available 24 hours a day, 7 days a week. This
service carries a 90-day warranty on parts and labor.

Emergency Service
Emergency support rates apply to services performed outside of
normal business hours which are 8am - 6pm Monday thru Friday.
Emergency rates apply all day/night Saturday, all day/night Sunday
and all day/night observed holidays. Emergency rates are calculated
by doubling the standard rates.